KnowledgeBase Articles: Lumension® Application and Device Control

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Article: 963  Database maintenance and cleanup recommendations prior to upgrading to 4.4 or 4.5

This article provides information on how to perform Database Maintenance/Clean-up prior to upgrading to 4.4/4.5 from a version prior to 4.4.

Article: 956  Using PINGSXS.EXE to verify client to server communication

This article describes how to use the troubleshooting tool called pingsxs.exe to verify TLS and non-TLS communication between the client and server in an LES environment.  You can also use this tool to validate whether the public key (sx-public.key) on the client matches the public key on the application server (sxs).

Article: 951  Failed to Extract the Crypto Kernel During Install/Upgrade of SXS

This article discusses some troubleshooting steps to perform when encountering the error "Failed to Extract the Crypto Kernel" while installing or upgrading LES.

Article: 950  Adding/Modifying SYSLOG Settings Post-Install

This article discusses how to change your syslog settings post-installation should the need arise to alter the forwarding location.

Article: 949  Testing Anonymous SMTP Connections

This article discusses how to verify anonymous SMTP connections are working in order to use scheduled report delivery via email in LES.

Article: 944  Client hardening causing increased client event logging and rapid database growth

This article provides information on a possible reason for increased client event logging and rapid database growth when client hardening is enabled.

Article: 941  How to find your Log Explorer Templates if they are not visible via the console

This article provides information on how to re-enable your Log Explorer Templates (including custom templates) if they are not visible via the console following an application server move/re-install.

Article: 940  How to enable client logging (scomc or rtnotify) immediately on client installation

This article provides information on how to enable scomc or rtnotify logging immediately on client installation. It is useful when such logs are required to be gathered for an issue that is present on first install.

Article: 938  Creating Custom File Type Filters in Device Control

This article discusses how to create custom File Type Filters in Lumension Device Control.  This feature is used as part of a data loss prevention strategy by limiting the data which users can move out of the managed environment.

Article: 935  How to install the LES client using Windows Installer/MSIExec

This article provides information on how you may use MSIEXEC.exe and supported switches to install our agent as opposed to using the Client Deployment Tool bundled with the product.

Article: 934  How to export and import device information from one database to another in LES DC

This article discusses how to export device information from one 4.4.x database and import to another. This would save time having to re-import device information on a new/fresh installation of LDC.

Article: 933  How to export and import file hash information from one database to another in LES AC

This article provides information on how to use a utility called fimpex.exe to export file hash information from one 4.4.x database and import into another. This would save time having to re-scan file information on a new/fresh installation of LAC.

Article: 924  Expected client log events/shadow information not appearing in Log Explorer – How to troubleshoot

This article discusses how to troubleshoot scenarios where you expect to see client log events/shadow information in Log Explorer but are not seeing anything.

Article: 923  How to set a fixed port between the SXS server and the SMC (Lumension Endpoint Security Management Console)

This article provides information on how to set the port between the SXS server and the Lumension Endpoint Security Management Console (SMC) to a fixed port.

Article: 922  LES Server Installer error: Cannot contact server to check the state of the TCP server. Access is denied

This article discusses an Access Denied issue that may be encountered during the Application Server (SXS) installation.

Article: 921  ‘You don’t have sufficient rights to export a key on media’ error when recovering password

This article describes an issue that can occur where a user receives an insufficient rights error when trying to recover a password for encrypted device.

Article: 920  LES client install error "Failed to create RTNotify's autorun registry key”

This article provides troubleshooting steps to execute if you receive the below error during LES client installation:
“Failed to create RTNotify's autorun registry key”

Article: 919  How to manually enable or disable TLS Communication between LES Application Servers and Endpoint Agents

This article discusses the necessary steps to take to enable or disable TLS communications (depending on your preference) in an environment where LES is already installed.

Article: 918  How to exclude specific applications from LES protection

This article discusses how to exclude specific applications from LES protection when there is a conflict with LES (instead of disabling protection entirely).

Article: 917  Unable to add all Devices/Models to device library

This article describes the proper way to add devices to the Device Library and what can occur when they are added incorrectly.

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