Article: 573  Authorization wizard does not start

This article describes how to solve an issue with Authorization wizard. 

Your Authorization Wizard does not start or returns a Dr Watson error when it tries to start.

Article: 569  Remotely installing the Sanctuary client with a local account credential

This article describes how to overcome a remote installation issue.

If you install remotely a Sanctuary client using a local account, it may not be able to reach the remote machine.

Article: 567  Changing the default User Certificate Template name lookup

This article describes how to change the RTnotify behavior in a CA environment using TLS or encryption.

When you have changed for security reasons the name of your default User Certificate Template Name into something else, you will not be able to use TLS or centralized encryption as it should with a standard setup of Sanctuary.

Article: 648  SideBySide Errors on Sanctuary Application Servers

This article describes an issue where persistent SideBySide errors referencing Microsoft.VC80 appear in the System Event log on a Sanctuary Application Server.

Article: 647  CD/DVD Shadowing: Method to Bypass Shadowing When Shadowing Can’t Be Performed

This article describes how to bypass shadowing when writing to a CD/DVD if shadowing can’t be performed.

Article: 645  Force Sanctuary Management Console v4.3 to German or English Language

This article describes how to force the Sanctuary Management Console to use either the German or English language. Applies To: Sanctuary Application Control

Article: 634  Burning Encrypted CDs with NOD32 3.0.642 Installed

This article describes an issue where the Secure Volume Browser is unable to eject the CD and will not close normally after writing an encrypted CD when NOD32 3.0.642 is installed.

Article: 625  How to move the sx SQL database

This article describes how to move your SQL database without having to reinstall your DB or SXS component of Sanctuary. Applies To: all Sanctuary products When there is a need to change your SQL server, you must follow certain steps to ensure the transition goes smoothly.

Article: 624  Best practices when moving a server to a new machine

This article describes how to move your server to a different machine without losing client & DB connectivity . Applies To: all Sanctuary products When there is a requirement to move the server to a different physical machine or virtual image, there are some steps to follow to make a smooth transition.

Article: 623  Interactive SXS Error Debugging Codes

This article describes how to display SXS internal activity.

These codes, using the SXS server service in interactive mode (using a CMD.EXE window, if the "log to console" registry key is set to "1" or "yes") or if logging is enabled, might help you determine what goes wrong when SXS refuses to start or clients refuse to accept permission updates or logs cannot be retrieved.

Article: 619  How to find and change the location of the datafile directory?

This article describes how alter the datafiledirectory (DFD) location.

This is the base directory under which SXS will store data files (Shadow and Log files). You can choose the DataFileDirectory during the database setup when the SXS files path is required. This directory is by default located on the SXS server, but can be redirected to another (file)server on the network which should always be accessible to SXS. However, you cannot do this from the SMC GUI.

Article: 618  How to suppress the reboot message after an initial installation or upgrade?

This article describes how to prevent the reboot popup.

As it is required to reboot the machine after an upgrade/fresh install of the Sanctuary Client, the MSI will automatically ask to reboot at the end of the installation.

Article: 614  A note of caution using Lexar Jumpdrives with encryption

This article describes a best practice using Lexar jumpdrives .

When you change permissions to such devices, it could potentially corrupt the device contents.

Article: 612  The client with an LPT cardreader causes a crash at each reboot

This article describes how to overcome an incompatibility with certain old LPT drivers.

Several obsolete external cardreaders (for PCMCIA, MMC, Compactflash, Memorystick, etc) connected to the LPT port (from brands like Jessops™ and OmniDrive™) will cause a system STOP when connected during boot with Sanctuary installed.

Article: 611  HP multifunction printer software may cause an error at login

This article describes an issue with certain multifunction devices . 

When you install the driver and application software for certain types of HP multifunction inkjet printers (print, scan, fax), there may be an error popping up after login that a Generic Host Process crashed without any further explanation.

Article: 609  How do I know which version of MDAC I am using?

This article describes how to determine your install of MDAC .

Sometimes it is not straightforward to determine what MDAC you are running in case you have connectivity issues between SXS and SQL.

Article: 608  Sanctuary 4.3.2 Upgrade Guide

This article details the steps required to upgrade Sanctuary to version 4.3.2. 

Due to issues reported for 4.3.0 and 4.3.1, Lumension has created an update and highly recommends that all existing installations be upgraded to 4.3.2 immediately.

Article: 607  SvExportBindingIf() failed error during SXS setup

This article describes an RPC error during the SXS setup .

When installing SXS, you may encounter the error message SvExportBindingIf() failed followed by a rollback of the setup.

Article: 572  iTunes needs read/write CD access

This article describes an issue with iTunes on Windows .

When trying to rip an audio CD using iTunes, and CD/DVD permissions are set to read only, ripping will fail.

Article: 571  Explanation about false keylogger alerts

This article describes how to interpret certain keylogger alerts.