Lumension® KnowledgeBase

Article Number:
403

Date Created:
05/02/2012

Last Updated:
04/04/2017

Article Type:
Frequently Asked Questions

Lumension Product Support Lifecycle Policy

Description

Product:

General Information

Versions:

This policy applies to all Lumension-branded products, except as Lumension may otherwise expressly agree in writing.  For specific lifecycle dates for each Lumension product, refer to the Lifecycle End Dates for Current Lumension Products table in this article.

Summary:

Lumension's Product Support Lifecycle Policy provides clear support availability guidelines for all Lumension's products, allowing you to plan and manage your support needs.

Details

Lumension Product Support Lifecycle Policy

INTRODUCTION

Lumension's Product Support Lifecycle Policy provides clear support availability guidelines for all Lumension's products, allowing you to plan and manage your support needs. This policy applies to all Lumension-branded products, except as Lumension may otherwise expressly agree in writing. For specific lifecycle dates for each Lumension product, refer to the “Lifecycle End Dates for Current Lumension Products” table below.

LEVELS OF SUPPORT

Lumension has two levels of product support: Standard Support and Premium Support.

Standard Support

Lumension’s “Standard” level of support is included with all active subscription term licenses and all active maintenance agreements on perpetual licenses. See www.lumension.com/Services/technical-support-services/lumension-support-program for details of Lumension’s Standard Support offering.

Premium Support

Lumension’s “Premium” level of support is a higher level of support, available at additional cost for any active subscription term license or active maintenance agreement on perpetual licenses. See www.lumension.com/Services/technical-support-services/lumension-support-program for details of Lumension’s Premium Support offering.

PRODUCT LIFECYCLE PHASES

Whether a customer is at the Standard or Premium level of product support, the length of time Lumension provides support for a given Lumension product, and the details of the support services offered, are determined by our Product Support Lifecycle. All Lumension support services require an active subscription term license or an active maintenance agreement on perpetual licenses, as applicable.

Within this Lifecycle Policy, what constitutes a “version” is determined by Lumension. A given version’s general availability (or “GA”) release date also serves as the GA release date for all subsequent, subordinate upgrades, updates and service packs issued for that version.

Lumension will make all determinations regarding when to end its support relating to any vendor platforms or other coordinating product or program, including without limitation those that have been superseded by new versions, are in extended support or have been made end-of-life by their vendors.

After release, Lumension products go through three sequential Product Support Lifecycle phases: General Support, Extended Support and Self-support. General Support is available for the first 24 months after the GA release date for a given version of a Lumension product. Extended Support becomes available immediately after the General Support phase ends and continues for an additional 12 months, running from months 25 through 36 after the GA release date. Self-support begins immediately after the Extended Support phase ends, or 36 months after the GA release date.

Without regard to the time periods set forth above, the concepts of General and Extended Support do not apply to Service Packs. When a new Service Pack is released, the previous Service Pack is supported (at the same level as the associated product version) for 12 months thereafter or until support for the product version ends, whichever comes first.


Support Features

Product Support Lifecycle Phase

General Support

Extended Support

Self-support

(0-24 months after GA)

(24-36 months after GA)

(>36 months after GA)

Telephone, web and e-mail support during the designated support hours and geographies for the customer’s support level (i.e., Standard or Premium Support, as applicable based on the customer’s purchase)

Included

Included

Not available

Product security updates

Included

Included

Not available

Service releases

Included

Not available

Not available

Critical hot fixes

Included

Not available

Not available

Access to subscription content for vendor-supported platforms and products, provided they are available on the respective Lumension Product version

Included

Included

Not available

Access to Lumension Customer Portal, Customer Community, support knowledgebase and discussion forums

Included

Included

Included


 

 

SUPPORT LIFECYCLE END DATES FOR CURRENT LUMENSION PRODUCTS

The following tables provide specific lifecycle dates for each current Lumension product:

Lumension® Endpoint Management and Security Suite

Product

Version

GA Release Date

General Support End Date

Extended Support End Date

Self-support Start Date

Lumension AntiVirus

8.4 May 5, 2016 May 5, 2018 May 5, 2019 May 6, 2019
8.3 September 29, 2015 September 29, 2017 September 29, 2018 September 30, 2018
8.2 March 3, 2015 March 3, 2017 March 3, 2018 March 4, 2018
8.1 November 17, 2014 July 31, 2015 July 31, 2015 August 1, 2015
8.0 May 28, 2014 July 31, 2015 July 31, 2015 August 1, 2015

7.3

May 13, 2013

May 13, 2015

July 31, 2015

August 1, 2015

7.2

July 16, 2012

Version 7.2 and all previous versions are in Self-support

7.1

April 29, 2011

Lumension Application Control

8.4 May 5, 2016 May 5, 2018 May 5, 2019 May 6, 2019
8.3 September 29, 2015 September 29, 2017 September 29, 2018 September 30, 2018
8.2 March 3, 2015 March 3, 2017 March 3, 2018 March 4, 2018
8.1 November 17, 2014 November 17, 2016 November 17, 2017 November 18, 2017
8.0 May 28, 2014 May 28, 2016 May 28, 2017 May 29, 2017

7.3

May 13, 2013

May 13, 2015

May 13, 2016

May 14, 2016

7.2

July 16, 2012

Version 7.2 and all previous versions are in Self-support

7.1

April 29, 2011

Lumension Device Control

8.4 May 5, 2016 May 5, 2018 May 5, 2019 May 6, 2019
8.3 September 29, 2015 September 29, 2017 September 29, 2018 September 30, 2018
8.2 March 3, 2015 March 3, 2017 March 3, 2018 March 4, 2018
8.1 November 17, 2014 November 17, 2016 November 17, 2017 November 18, 2017
8.0 May 28, 2014 May 28, 2016 May 28, 2017 May 29, 2017

7.3

May 13, 2013

May 13, 2015

May 13, 2016

May 14, 2016

7.2

July 16, 2012

Version 7.2 and all previous versions are in Self-support

7.1

June 30, 2011

Lumension  Mobile Device Management 8.0 May 28, 2014 Version 8.0 is in Self-support

Lumension Patch and Remediation

8.4 May 5, 2016 May 5, 2018 May 5, 2019 May 6, 2019
8.3 September 29, 2015 September 29, 2017 September 29, 2018 September 30, 2018
8.2 March 3, 2015 March 3, 2017 March 3, 2018 March 4, 2018
8.1 November 17, 2014 November 17, 2016 November 17, 2017 November 18, 2017
8.0 May 28, 2014 May 28, 2016 May 28, 2017 May 29, 2017

7.3

May 13, 2013

May 13, 2015

May 13, 2016

May 14, 2016

7.2

July 16, 2012

Version 7.2 and all previous versions are in Self-support

7.1

April 29, 2011

7.0

December 1, 2009

 

Lumension® Endpoint Security

Product

Version

GA Release Date

General Support End Date

Extended Support End Date

Self-support Start Date

Lumension Application Control

4.6

December 17, 2014

December 17, 2018

December 17, 2019

December 18, 2019

4.5

January 25, 2013

Version 4.5 and all previous versions are in Self-support

Lumension Device Control

(both formerly branded Sanctuary)

 

Lumension® for Microsoft® System Center

Product

Version

GA Release Date

General Support End Date

Extended Support End Date

Self-support Start Date

Lumension Patch Manager DeskTop

2.1

April 21, 2015

April 21, 2017

April 21, 2018

April 22, 2018

Lumension Patch Manager DeskTop

2.0

February 3, 2015

February 3, 2017

February 3, 2018

February 4, 2018

Lumension Patch Manager DeskTop

Content Catalog

May 12, 2014

May 12, 2015

May 12, 2016

May 13, 2016

Lumension Patch Manager DataCenter

7.3

August 27, 2013

August 27, 2015

August 27, 2016

August 28, 2016

 

Lumension® Risk Manager

Product

Version

GA Release Date

General Support End Date

Extended Support End Date

Self-support Start Date

Lumension Risk Manager 1

4.5

January 24, 2014

May 6, 2015

May 6, 2015

May 6, 2015

4.4

November 20, 2012

November 20, 2014

May 6, 2015

May 6, 2015

4.3

December 13, 2011

Version 4.3 and all previous versions are in Self-support

4.2

November 22, 2010

4.1

February 26, 2010

4.0

September 30, 2009

 

Lumension® Vulnerability Management

Product

Version

GA Release Date

General Support End Date

Extended Support End Date

Self-support Start Date

 

Lumension Scan   (formerly Harris STAT)

6.4.8

April 25, 2010

Version 6.4.8 and all previous versions are in Self-support

 

6.4.7

April 21, 2009

 

6.4.5

September 16, 2008

 

6.4.4

September 5, 2007

 

Lumension Patch and Remediation        (formerly PatchLink Update)

6.4

July 7, 2007

Version 6.4 and all previous versions are in Self-support

 
 

6.3

October 9, 2006

 
 

 

Lumension® Bouncer

Product

Version

GA Release Date

General Support End Date

Extended Support End Date

Self-support Start Date

Lumension Bouncer

6.2

January 31, 2013

January 31, 2015

January 31, 2016

February 1, 2016


An asterisk (*) indicates a support period or date that Lumension has extended as a courtesy to its customers.

1 Risk Manager is now supported through Lynx Technology Partners.

Lumension Product Support Lifecycle Policy, adopted May 10, 2010

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