• Users see the following error from their SonicWall Gateway “Gateway Anti-Virus Alert, This request is blocked by the SonicWall Gateway Anti-virus Service. Name: Hide.A (Trojan)”.
• On the LEMSS Server, the following folder <installpath>\Lumension\EMSS\Content\00000000-0000-0000-0000-000000000000\EndpointComponents\18.104.22.168\PatchAgent\ is empty. CAUSE
SonicWall NSA appliance is incorrectly triggering the file PatchAgentforVista.MSI as a Trojan Malware type when this file is being downloaded from http://cache.lumension.com.
• Create an exception rule policy on your SonicWall NSA appliance and exclude the following URL address from being web filtered:
• Lumension also strongly recommends contacting SonicWall Technical Support and report a False Positive Submission Form. Please make sure you have your SonicWall serial number available when contacting SonicWall technical support.